This patient guide contains information you may find helpful in preparing for your hospital stay. In addition, information on billing, your medical record and obtaining your baby's birth certificate also follows.
You may also visit the Alameda County website to request a birth certificate.
Stanford Health Care - ValleyCare has specially trained nurses called discharge planners who can help you or your family members arrange assistance at home. If you need assistance, a discharge planner or social worker will meet with you and your family in the hospital.
Discharge time is estimated to be around 11 a.m. Please make sure you have arranged for your transportation and home needs. Stanford Health Care – ValleyCare cannot be responsible for providing transportation upon discharge. This is a financial responsibility between you and the transportation provider.
Language Interpretation Notice
Stanford Health Care - ValleyCare has a policy to provide effective communication for all patients, family members, friends and/or patient representatives as appropriate at no cost. Stanford Health Care - ValleyCare contracts with interpreter services in order to bridge communication barriers during medical encounters with patients who speak a language other than English.
View the Stanford Health Care – ValleyCare language assistance policy.
You may obtain a copy of your medical record by calling Medical Records. Records must be requested five days in advance. Fees for records may apply.
Learn how to request share access to a child's or adult patient's online health record at Stanford Health Care – ValleyCare through the MyHealth Share Access (Proxy) Program.
If you or your child received care at Stanford Children's Health, learn how to request share access to your online health record(s) via their MyHealth Program.
Health Information Exchange
Stanford Health Care – ValleyCare practices participate in secure electronic health information exchange. Our ability to safely share health information with other members of your care team benefits you in many ways.